IT Field Service Engineer - 6 month FTC

The IT Field Service Engineer is responsible for providing on-site technical support and maintenance by installing, troubleshooting, and repairing IT hardware, software, and networking equipment in scope of Biffa's IT Services teams. This role requires a combination of strong technical expertise, customer service skills, and the ability to work independently. The IT Field Service Engineer will interact directly with end users, providing timely and effective solutions, and ensuring customer satisfaction.

Core responsibilities include:

• Receive, scope, and accurately log user tickets
• Carry out fault diagnosis, call vetting, and technical support
• Travel to customer locations for on-site support
• Install, configure, and maintain IT equipment
• Engage in IT Asset Management
• Maintain accurate records of service activities
• Proactively monitor and manage tickets
• Utilize and update Knowledge Base articles

Biffa is a company that focuses on waste management, turning waste into sustainable power, finding new ways to recycle, and keeping streets clean. With 11,000+ employees, Biffa champions diversity and equality, believing that different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment.

This is a 6-month fixed-term contract position in the Business Support department, offering a hybrid work arrangement. The role provides an opportunity to work with a company that is changing the way people think about waste and making a positive impact on millions of lives every day.