Escalations Engineer

BigID, an innovative tech startup focusing on data security, compliance, privacy, and governance, is seeking an Escalations Engineer for their Zurich office. This role involves troubleshooting complex software modules, managing customer issues, and contributing to feature design. The ideal candidate will have strong programming skills, particularly in Python and Java, experience with databases like MongoDB, and knowledge of Linux and Kubernetes. Key responsibilities include owning customer calls, developing workarounds, and collaborating with QA and development teams. BigID offers a fast-paced, rewarding environment with opportunities to work alongside talented industry professionals. Benefits include equity participation and flexible work arrangements. Join a company recognized for its innovations in AI and cybersecurity, committed to creating an inclusive and diverse workplace where every voice is heard.