Service Delivery Engineer

BigID is an innovative tech startup focusing on data security, compliance, privacy, and governance solutions.
Sydney, FL 33527, USA
DevOps
Mid-Level Software Engineer
Hybrid
3+ years of experience
AI · Cybersecurity · Enterprise SaaS

Description For Service Delivery Engineer

BigID, an innovative tech startup, is seeking a Service Delivery Engineer to join their growing Services Team. This role is crucial for the successful setup, integration, and deployment of BigID's discovery tools for customers and implementation partners. The ideal candidate will have 3-4 years of experience in a customer-facing role, preferably in product implementation within enterprise environments. Key responsibilities include working with client stakeholders to determine technical requirements, planning implementation engagements, deploying solution components, and ensuring smooth rollout of BigID solutions. The role requires expertise in various technologies including Docker, Kubernetes, databases (MongoDB, SQL Server, Oracle, PostgreSQL, MySQL), cloud platforms (AWS, Azure, GCP), Hadoop, REST API, and programming skills in Java or Python. This position offers equity participation, flexible work arrangements, and the opportunity to work with talented professionals in a fast-paced, rewarding environment. BigID values diversity and inclusion, seeking candidates who embody their core values of Care, Do, Try & Shine.

Last updated 4 months ago

Responsibilities For Service Delivery Engineer

  • Work closely with client stakeholders to determine technical requirements for specific business objectives
  • Plan implementation engagements, deploy solution components, and participate in product configuration efforts
  • Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions
  • Deliver training for respective technologies at an applicable level of depth and detail
  • Work closely with Engineering and Product Management teams to document product issues and enhancement requests

Requirements For Service Delivery Engineer

Kubernetes
MongoDB
MySQL
PostgreSQL
Java
Python
  • 3-4 years experience in a customer-facing role, preferably in product implementation within enterprise environments
  • Understanding of operational parameters and troubleshooting for various IT components
  • Advanced experience in problem identification, system architecture definition, and solution deployment
  • Professional experience with Docker and Kubernetes deployments
  • Experience with databases such as MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2
  • Professional experience with cloud offerings such as AWS, Azure or Google Cloud Platform
  • Experience with Hadoop (HIVE/Spark)
  • Experience with REST API
  • Programming or scripting skills with Java or Python

Benefits For Service Delivery Engineer

  • Equity participation
  • Flexible work arrangements
  • Other compulsory benefits based on country of residence

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