Solutions Engineer

BigID is an innovative tech startup focusing on data security, compliance, privacy, and AI data management solutions.
Backend
Mid-Level Software Engineer
Hybrid
3+ years of experience
AI · Cybersecurity · Enterprise SaaS

Description For Solutions Engineer

BigID is at the forefront of data security, compliance, privacy, and AI data management solutions. As a rapidly growing startup, we've earned numerous recognitions including being named a Hot Company in AI and Machine Learning at the 2024 Global InfoSec Awards and making the Inc. 5000 list for the 4th consecutive year.

As a Solutions Engineer at BigID, you'll join a dynamic, fast-paced environment where you'll play a crucial role in resolving customer issues, designing complex deployments, and improving our products. This position requires a unique blend of technical expertise and customer-facing skills, making it perfect for someone who enjoys both technical problem-solving and client interaction.

You'll be responsible for troubleshooting complex software modules, leading customer technical discussions, participating in feature design, and developing solutions for customer challenges. The role requires strong programming skills in Python and Java, experience with databases (particularly MongoDB), and knowledge of networking protocols and Linux environments.

What makes this opportunity special is BigID's commitment to its people. We offer competitive benefits including equity participation, flexible work arrangements, and numerous office perks. Our culture is built on four core values: Care, Do, Try, and Shine, which guide our approach to both customer service and team collaboration.

Join a company that's not just growing rapidly but is also committed to creating an inclusive, diverse environment where innovation thrives. You'll work with some of the most talented people in the industry while contributing to solutions that help organizations better manage and protect their data assets.

Last updated 3 months ago

Responsibilities For Solutions Engineer

  • Troubleshoot complex software modules based on customer and internal feedback
  • Own internal and external customer calls to provide technical insight and solutions
  • Participate in feature design activities
  • Develop and modify modules for workarounds and professional services enhancements
  • Collaborate with QA and development teams on issue resolution
  • Conduct and compile materials for tech support training sessions

Requirements For Solutions Engineer

Python
Java
MongoDB
Linux
Kubernetes
  • 3-5 years of relevant experience in Solutions/Escalations/Pre-Sales Engineering
  • Strong troubleshooting skills and methodological approach
  • Previous customer-facing experience
  • Excellent communication and teamwork skills
  • Experience in Python and Java programming
  • Knowledge of networking protocols (HTTP, SSL, TCP/IP, DNS)
  • Linux environment experience
  • Experience in commercial development environment
  • MongoDB experience (advantage)
  • Kubernetes experience (advantage)

Benefits For Solutions Engineer

Equity
  • Equity participation
  • Flexible work arrangements
  • Office perks including dog-friendly environment
  • Fully stocked fridge
  • Gym and exercise classes
  • Weekly Happy Hours
  • Free parking
  • Evening meals
  • Knowledge training
  • Career development tracks

Interested in this job?

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