Senior Technical Support Engineer (API Trading)

Binance, the world's largest cryptocurrency exchange, is seeking a Senior Technical Support Engineer for API Trading to join their TechOps team. This role is crucial in supporting high-frequency trading firms and algorithmic/quantitative funds with their API integration needs.

The position offers a unique opportunity to work at the intersection of technical support and cryptocurrency trading, requiring both deep technical knowledge and excellent communication skills. The ideal candidate will have extensive experience in technical roles and be bilingual in English and Mandarin to effectively coordinate with global stakeholders.

The role involves investigating and resolving complex API programming issues, working closely with VIP customers, and collaborating with various internal teams including VIP Account, Customer Support, and Development teams. You'll be responsible for handling urgent escalations in a high-volume trading environment and contributing to continuous service improvement.

Key aspects of the role include providing technical support for API trading issues, collaborating with global product and developer teams, managing multiple priorities in a fast-paced environment, and contributing to process optimization and documentation. The position offers flexibility in location, accommodating candidates from LATAM, EU, MENA, or APAC regions.

Binance offers a dynamic work environment where you can shape the future of blockchain technology, collaborate with world-class talent in a flat organizational structure, and tackle unique, fast-paced projects with autonomy. The company provides competitive compensation, work-from-home arrangements, and significant opportunities for career growth and continuous learning.

Join Binance to be part of the crypto-currency revolution and contribute to improving financial access for people worldwide. The company is committed to equal opportunity employment and values workforce diversity as fundamental to its success.