Support Engineer

FDA-cleared medical device company founded in 2018, specializing in continuous health monitoring and clinical intelligence solutions.
$50,000 - $80,000
Backend
Entry-Level Software Engineer
Remote
1+ year of experience
Healthcare · Enterprise SaaS

Description For Support Engineer

BioIntelliSense is an innovative healthcare technology company that's revolutionizing patient care through their FDA-cleared continuous health monitoring solutions. As a Support Engineer, you'll play a crucial role in supporting their enterprise customers with their SaaS and hardware products, including the BioButton® wearables and BioDashboard™ clinical intelligence system.

The role offers a unique opportunity to grow beyond traditional customer support, with potential paths into Customer Support Management, Solution Engineering, or Customer Success. You'll be working with cutting-edge healthcare technology that directly impacts patient care while collaborating with cross-functional teams to solve complex technical challenges.

The company, founded in 2018, has established itself as a leader in Remote Patient Monitoring (cRPM) technologies, backed by a world-class executive management team and dedicated professionals. Their comprehensive tech-enhanced solution includes BioButton® multiparameter wearables, BioHub™ gateways, and AI-driven analytics that enable earlier detection of patient deterioration.

This position is ideal for someone with strong technical aptitude and excellent communication skills who wants to make a meaningful impact in healthcare technology. You'll benefit from competitive compensation ($50,000-$80,000) and comprehensive benefits including medical, dental, vision, 401(k), and more. The remote work environment offers flexibility while being part of a fast-growing company that's reshaping the future of healthcare.

Working at BioIntelliSense means joining a culture of leaders and doers who are continuously learning and innovating. The company values diversity and provides equal opportunities for all applicants, fostering an inclusive environment where you can grow your career while contributing to meaningful healthcare solutions.

Last updated an hour ago

Responsibilities For Support Engineer

  • Deliver exceptional customer service by managing incoming support tickets for enterprise and B2B customers
  • Address and resolve customer support issues promptly meeting SLAs and CSAT goals
  • Diagnose and troubleshoot technical challenges for SaaS and hardware products
  • Provide guidance and support to customers
  • Maintain product knowledge and offer solutions
  • Collaborate with Product, Engineering, and QA teams
  • Identify and report patterns in customer issues

Requirements For Support Engineer

  • Bachelor's degree or equivalent experience
  • Strong technical aptitude
  • Excellent communication skills
  • Effective problem-solving abilities
  • Strong organizational skills
  • Experience with Salesforce or other CRM/support tools preferred
  • 1-2 years of customer support experience preferred

Benefits For Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-term and Long-term Disability
  • 401k auto contribution program
  • 11 paid holidays per year
  • Generous paid time off
  • Weekly lunch perk

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