Technical Support Engineer

BitGo, established in 2013, stands as the premier infrastructure provider for digital asset solutions, offering a comprehensive suite of services including custody, wallets, staking, trading, financing, and settlement from regulated cold storage. As the operational backbone of the digital economy, BitGo processes a significant portion of Bitcoin network transactions and holds the distinction of being the largest independent digital asset custodian and staking provider globally.

The Technical Support Engineer role at BitGo's Bangalore office presents an exciting opportunity to join a transformative force in the financial services industry. This position combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills. The role involves providing first-line technical support, managing client inquiries, and collaborating with cross-functional teams to ensure optimal resolution of issues.

Working in a hybrid model, you'll be part of a dynamic team that serves thousands of institutions and millions of retail investors worldwide. The position offers various growth opportunities within a fast-paced organization undergoing tremendous expansion. BitGo's commitment to disrupting the financial markets is backed by a culture that values ownership, craftsmanship, and open communication.

The role comes with competitive compensation and comprehensive benefits, including medical insurance and IT equipment support. This position is ideal for someone with a technical background who enjoys problem-solving and wants to be part of a team that's revolutionizing the cryptocurrency and financial services landscape. The role requires working from the Bangalore office with flexible shift timings covering APAC, EMEA, or AMER regions.