1st Line IT Support Engineer
Description For 1st Line IT Support Engineer
BJSS is an award-winning innovative tech consultancy, operating since 1993. We're seeking a 1st Line IT Support Engineer to join our Service Management team in Leeds. This role involves providing support to over 2500 employees, working with Windows and Apple Mac laptops, Office 365, Active Directory, and various networking technologies. The ideal candidate should have previous Service Desk/1st line experience, excellent communication skills, and a strong technical aptitude. You'll be part of a dynamic IT team responsible for hardware, infrastructure, and application services. BJSS offers a collaborative work environment, opportunities for growth, and a comprehensive benefits package including flexible benefits, health and wellbeing support, and professional development opportunities.
Responsibilities For 1st Line IT Support Engineer
- Installation, configuration and deployment of PCs and Apple Macs
- Updating internal IT systems including helpdesk tickets, asset records and technical documentation
- Resolve 1st line IT Support requests
- Raising orders for new hardware and software when required
- Onboarding of new starters including ensuring equipment is couriered to them
- IT operations activities including proactive checking and monitoring of internal IT systems
Requirements For 1st Line IT Support Engineer
- Previous Service Desk/1st line experience
- Troubleshooting Windows and Apple Mac laptops
- Administration of Office 365
- Knowledge of Active Directory
- Administration of Enterprise Antivirus and security management
- Knowledge of DNS, DHCP, wired and wireless networking technologies
- Good technical aptitude and strong attention to detail
- Ability to prioritize and focus on own workload
- Proactive and organized self-starter with excellent communication skills
- Enthusiasm for learning new skills and technologies
- Excellent written and verbal communication skills
- Excellent time management skills
- Attention to detail and accuracy
- Team player who engages peers to drive continuous improvement
- Level 3 IT apprenticeship/qualification or similar experience
Benefits For 1st Line IT Support Engineer
- Flexible benefits allowance
- Industry leading health and wellbeing plan
- Life Assurance (4 x annual salary)
- 25 days annual leave plus bank holidays
- Discounts from various brands
- Industry-leading referral scheme
- Flexible holiday buy/sell option
- Electric vehicle scheme
- Training opportunities and incentives
- Opportunities to get involved in partnerships for diversity in tech
- Social calendar with various events
- GymFlex gym membership programme
