Field Engineer

Boingo simplifies complex wireless challenges to connect people, businesses, and things, pioneering wireless technology for 20 years.
$75,000 - $110,000
Network
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS

Description For Field Engineer

Boingo Wireless, a pioneering company with 20 years of experience in wireless technology solutions, is seeking a Field Engineer to join their team. This role is perfect for a hands-on technical professional who will be responsible for supporting wireless networks at Camp Blaz.

The position offers a unique opportunity to work with cutting-edge wireless technology while maintaining and troubleshooting complex network systems. As a Field Engineer, you'll be the primary on-site technical expert, handling everything from network installations to customer support escalations. The role requires a blend of technical expertise in Wi-Fi, Ethernet, and various network systems, along with strong customer service skills.

What makes this role particularly interesting is its location at a military facility, offering a stable and structured environment while working with advanced technology. The position involves hands-on work with various wireless technologies, including the latest Wi-Fi standards and microwave equipment. You'll be part of a company that has been recognized as one of the Best Places to Work and has received the HIREVets Medallion Award.

The ideal candidate will thrive in an independent work environment while maintaining strong collaboration with the broader technical team. This role offers the perfect balance of technical challenges and customer interaction, making it ideal for someone who enjoys both aspects of IT work. The position comes with the responsibility of maintaining high-uptime standards and requires participation in an on-call rotation, reflecting the critical nature of the infrastructure you'll be managing.

Working at Boingo means joining a creative and collaborative team that's at the forefront of wireless technology innovation. The company's networks reach more than a billion consumers annually, and they maintain a strong presence in airports, stadiums, and military bases. This role offers the opportunity to make a real impact while working with a company that values both technical excellence and workplace culture.

Last updated 2 days ago

Responsibilities For Field Engineer

  • Installing and maintaining Ethernet and Wi-Fi networks in multi-dwelling unit buildings
  • Network monitoring and incident response
  • Collaborate on routing, core, and WLC configuration changes
  • Network performance monitoring for proactive coverage & capacity additions
  • Response to NOC-dispatched incident response based on SLA triage
  • Support quality oversight of installation contractors
  • Perform analysis and diagnosis of complex networking problems
  • Work directly with customers on network access as Tier 2 support
  • Inform military bases of up-coming Wi-Fi service and installation activities
  • Manage and prioritize trouble tickets

Requirements For Field Engineer

Linux
  • Knowledge of wireless technology, including 802.11 b/g/n/ac/ax
  • Experience with Wi-Fi access point and wireless controller configurations
  • Proficiency with switch configurations and VLANs
  • Experience in wireless design software (iBwave, Ekahau)
  • Familiarity with military and government processes
  • Proficiency with Microsoft Office & Visio
  • Strong problem-solving and communication skills
  • Ability to carry 45+ lbs and work on building rooftops
  • Valid driver's license and ability to pass military base access background check
  • Willingness to participate in 24-hour support rotation

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