Support Engineer

BrainHi is a dynamic healthcare technology company that's revolutionizing the healthcare industry since 2017. As a Support Engineer, you'll play a vital role in ensuring the smooth operation of our healthcare platform that serves over 1M patients and 1,000 doctors across Puerto Rico and the United States.

The role combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills. You'll be working with databases, APIs, and complex SaaS environments, troubleshooting technical issues, and ensuring customer satisfaction. The position offers a hybrid work environment and comprehensive benefits including stock options and healthcare coverage.

This is an excellent opportunity for a technically skilled professional who enjoys solving complex problems and has a passion for healthcare technology. You'll be part of a global team making a real impact on healthcare delivery, working with cutting-edge technology while maintaining direct contact with customers.

The ideal candidate will have a strong technical background, particularly in SQL and database management, combined with excellent communication skills and a customer-centric mindset. You'll be joining a company recognized by Forbes and The New York Times, with the opportunity to grow professionally while contributing to meaningful healthcare improvements.

Working at BrainHi means being part of a diverse, inclusive team spread across Puerto Rico, Argentina, and the United States, focused on giving healthcare providers the tools they need to delight their patients at every step.