Support Engineer

BrainHi is seeking a Support Engineer to join their team in a full-time, on-site capacity at their Guaynabo, Puerto Rico location. This role is part of the Operations department and will focus on providing technical support and maintaining backend systems. The position offers an opportunity to work directly from the company's main office, allowing for direct collaboration with the team and immediate access to resources. As a Support Engineer, you will be responsible for addressing technical issues, maintaining systems, and ensuring smooth operations of the company's technical infrastructure. This role combines technical expertise with customer service skills to provide comprehensive support solutions.

The ideal candidate will have a strong technical background, excellent problem-solving abilities, and great communication skills. You will work closely with various departments to resolve technical issues and implement solutions that improve system reliability and performance. This position offers the opportunity to grow within a company that values technical expertise and operational excellence.

Working at BrainHi means joining a team that values direct collaboration and hands-on problem-solving. The on-site nature of the role provides immediate access to resources and team members, facilitating quick decision-making and efficient problem resolution. This position is perfect for someone who thrives in a dynamic environment and enjoys the challenges of supporting and maintaining technical systems while working directly with end-users and team members.