Platform NOC (Network Operations Center) Engineer

Customer engagement platform powering lasting connections between consumers and brands through real-time, cross-channel messaging and AI-powered optimization.
DevOps
Entry-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
1+ year of experience
Enterprise SaaS

Description For Platform NOC (Network Operations Center) Engineer

Braze, a leading customer engagement platform, is seeking a Platform NOC Engineer to join their global triage team. This role serves as the first line of defense in ensuring platform health and availability. As a Platform NOC Engineer, you'll be responsible for active system monitoring, incident response, and executing operational procedures using modern tools and technologies.

The position offers an excellent opportunity for those beginning their journey in cloud and platform operations. You'll work with cutting-edge systems while contributing directly to the organization's reliability. The role requires 1-3 years of experience with cloud platforms and basic computing concepts, with a focus on maintaining uptime and reliability.

Braze offers a comprehensive benefits package including competitive compensation with equity, health benefits, retirement plans, and professional development opportunities. The company has been recognized as a Great Place to Work® in multiple locations and has received numerous workplace awards.

The culture at Braze is collaborative, transparent, and focused on work-life harmony. They value diversity and inclusion, encouraging applications from candidates who might not meet all criteria but are passionate about the role. The company maintains offices globally, including locations in New York, Austin, Berlin, and other major cities, with flexible work arrangements available.

This role is perfect for detail-oriented individuals who are eager to learn and grow in the field of DevOps and system reliability. You'll be supported by a passionate team while making real impact in maintaining and improving critical systems for a rapidly growing global organization.

Last updated 2 hours ago

Responsibilities For Platform NOC (Network Operations Center) Engineer

  • Monitor system health using tools like Datadog, Prometheus
  • Act as first responder to system alerts and determine severity
  • Execute runbooks, SOPs, and MOPs for incident mitigation
  • Maintain and update operational documentation
  • Participate in post-incident reviews
  • Provide clear communication during incidents
  • Collaborate with SREs and Platform Engineers
  • Identify monitoring and documentation gaps
  • Contribute to automation of routine tasks

Requirements For Platform NOC (Network Operations Center) Engineer

Kubernetes
Python
  • 1-3 years of experience in technical operations, system administration, or entry-level cloud engineering
  • Familiarity with cloud platforms (AWS, GCP, Azure), kubernetes, and basic computing concepts
  • Experience with monitoring tools (Datadog, Prometheus, Grafana) is a plus
  • Strong troubleshooting and problem-solving skills
  • Proficiency in scripting or automation tools (Python, Bash) is a bonus
  • Familiarity with incident management processes and ITIL practices
  • Detail-oriented mindset
  • Collaborative and communicative abilities

Benefits For Platform NOC (Network Operations Center) Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
Education Budget
Equity
  • Competitive compensation with equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive medical, dental, vision benefits
  • Family services with fertility benefits and equal parental leave
  • Professional development and tuition reimbursement
  • Community engagement opportunities
  • Employee Resource Groups
  • Collaborative and transparent culture

Interested in this job?

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