Production Support Engineer
Description For Production Support Engineer
Brinqa, established in 2008, is a leading cybersecurity platform provider that received a significant $110M investment from Insight Partners in June 2021. The company specializes in unified cyber risk management and security analytics, helping enterprises make informed cyber risk decisions across various platforms.
As a Production Support Engineer, you'll join a dynamic customer support team, working directly with customers to manage their Brinqa deployments. The role requires a blend of technical expertise in Java/Groovy programming, Linux systems, and database knowledge, combined with strong customer service skills.
The position offers an exciting opportunity to work with Fortune 50 companies, troubleshooting complex technical issues and providing strategic solutions. You'll be responsible for maintaining customer relationships, contributing to knowledge bases, and implementing process improvements.
The company is in an exciting growth phase, offering competitive compensation, comprehensive benefits, and significant opportunities for professional development. Brinqa's culture emphasizes equal employment opportunity and values individual contribution to their mission of revolutionizing cybersecurity risk management.
This role is perfect for a technically skilled professional who enjoys customer interaction, problem-solving, and wants to make an immediate impact in a growing cybersecurity company.
Responsibilities For Production Support Engineer
- Own and resolve issues with high sense of urgency and professionalism
- Perform in-depth troubleshooting and provide root cause analysis reports
- Handle high priority tickets and customer calls
- Coordinate with internal teams to address customer issues
- Write groovy/core java based scripts per customer requirements
- Maintain customer relationships and communication
- Contribute to knowledge base and training resources
- Maintain case records and suggest process improvements
Requirements For Production Support Engineer
- Bachelor's degree in Computer Science/Information Science
- Four or more years of hands-on core Java/Groovy programming experience
- Working knowledge of Linux and Linux command-line
- Basic understanding and working knowledge of databases
- Basic understanding of 3-tier architecture
- Good listening, written and verbal communication skills
- Teamwork and collaboration skills
Benefits For Production Support Engineer
- Competitive pay and stock options
- Multiple healthcare benefit packages
- Dental and vision insurance
- Life insurance
- Short Term and Long Term Disability
- 401K with employer matching
- Paid time off (PTO)
- Federally recognized holiday schedule
- Growth opportunities
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