Senior Customer Success Engineer

Cloud security startup providing unified Privileged Access Management platform for cloud infrastructures, platforms & SaaS.
$65,000 - $110,000
Cloud
Senior Software Engineer
Remote
51 - 100 Employees
5+ years of experience
Cybersecurity · Enterprise SaaS

Description For Senior Customer Success Engineer

Britive is a cutting-edge cloud security startup revolutionizing Privileged Access Management for cloud infrastructures. As a Senior Customer Success Engineer, you'll be at the forefront of cloud security, working with Fortune 500 customers to implement and optimize their security solutions. The role combines technical expertise in cloud security with customer-facing responsibilities, requiring both deep technical knowledge and excellent communication skills.

You'll be responsible for guiding customers through implementations, providing technical support, troubleshooting complex issues, and contributing to product knowledge bases. The position requires expertise in IAM/PAM domains, cloud platforms (AWS, GCP, Azure), and technical tools including SQL, Python, and APIs. You'll work in a fast-paced startup environment, collaborating across teams to ensure customer success and product improvement.

This is an excellent opportunity for someone passionate about cloud security who wants to make a significant impact in a growing company. The role offers competitive compensation ($65,000-$110,000), comprehensive benefits, and the flexibility of remote work. Britive's backing by top-tier VCs and its recognition as a hot Cloud Security startup make it an exciting place for career growth in the cloud security industry.

Last updated 8 hours ago

Responsibilities For Senior Customer Success Engineer

  • Advise customers with prescribed best practices and guide them on successful and timely deployments
  • On Call Support including answering technical questions, triaging, and troubleshooting reported issues
  • Replicate reported issues and identify corrective actions
  • Contribute to internal and customer facing knowledge base
  • Monitor and address customer feedback in social platforms
  • Generate awareness about new product features
  • Gather customer feedback and act as a link between teams
  • Help enable new team members with product technologies

Requirements For Senior Customer Success Engineer

Python
  • Experience in Technical Support Specialist and/or Services Engineering role
  • Experience with Cybersecurity industry, IAM/PAM domain, and tools
  • Bachelor's degree in computer science or information technology
  • Proficient in technical triaging and troubleshooting methods
  • Experience with helpdesk solutions like Zendesk, Monday.com and JIRA/Confluence
  • Understanding of IAM services of AWS, GCP, and Azure
  • Hands-on experience with command line, APIs, SQL, JSON, Terraform and Python
  • Strong client-facing and communication skills

Benefits For Senior Customer Success Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Work from anywhere in the US
  • Competitive compensation and meaningful equity
  • Flexible + Unlimited PTO
  • Career development opportunities
  • Home office and connectivity stipends
  • Team socials + Offsites

Interested in this job?

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