Application Support Engineer

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
Backend
Senior Software Engineer
In-Person
5+ years of experience
Enterprise SaaS

Description For Application Support Engineer

Broadcom is seeking an experienced Application Support Engineer for their VeloCloud SD-WAN team. This role combines application support, web application debugging, and database systems expertise to help elite customers troubleshoot and resolve challenges. The position requires working with a globally distributed team of highly competent engineers, focusing on customer satisfaction through technical problem-solving and issue resolution. The role involves working with various technologies including Linux, REST APIs, MySQL, and cloud services, while maintaining strong customer service orientation. The schedule is Monday through Friday with occasional weekend or overnight hours and on-call responsibilities. The position offers an opportunity to work with cutting-edge SD-WAN technology while being part of a global team. The ideal candidate will bring strong technical expertise combined with excellent communication skills and a passion for customer support. This is a full-time position based in Chennai, India, requiring physical presence in Broadcom's corporate office.

Last updated 3 months ago

Responsibilities For Application Support Engineer

  • Resolve customer technical issues and support team operations
  • Work with support engineers, sales engineers, and customers to understand requirements and problems
  • Conduct log analysis, reproduction work and engage external and internal resources
  • Create knowledge articles for global circulation
  • Troubleshoot and resolve issues using labs, logs bundles and knowledge base
  • Debug customer environments and resolve network performance issues
  • Reproduce customer reported issues in lab environment

Requirements For Application Support Engineer

Linux
Python
JavaScript
MySQL
  • 5+ years experience in Support/Technical Assistance Center (TAC)
  • Linux troubleshooting skills
  • Networking knowledge (HTTP, TCP, IP, subnetting)
  • Experience with REST APIs, swagger and JSON
  • Experience with REST clients (curl, postman, python)
  • Good understanding of MySQL
  • Experience debugging web applications using browser developer tools
  • JavaScript and Python scripting experience
  • RHCE or equivalent certification (preferred)
  • Proficiency with cloud service providers (preferred)
  • Excellent presentation and communication skills

Interested in this job?

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