Dedicated Technical Support Engineer
Description For Dedicated Technical Support Engineer
Broadcom is seeking a Dedicated Technical Support Engineer to join their team in Cork, Ireland. This role focuses on supporting VCF suite for key European customers. As a Level 3 Technical Support Engineer, you'll be at the forefront of VMware virtualization technologies, helping customers overcome operational challenges. The position offers opportunities to expand your knowledge in virtualization, cloud infrastructure, and customer support.
The ideal candidate will be a motivated self-starter with strong customer service and technical problem-solving skills. You'll work with VMware by Broadcom products, providing crucial support in diagnosing and resolving technical issues. The role involves regular engagement with account teams, engineering teams, and direct customer interaction, making it perfect for someone who thrives in a collaborative environment.
This position offers growth opportunities through continuous learning and specialization in various technologies. You'll be part of a global team, contributing to knowledge sharing and best practices while working with cutting-edge virtualization technologies. The role requires a balance of technical expertise and customer service skills, making it ideal for experienced professionals looking to advance their careers in technical support and cloud technologies.
Working at Broadcom means joining a global technology leader that values diversity and innovation. The company provides a supportive environment for professional growth and offers the opportunity to work with enterprise-level technologies and strategic customers. This role is perfect for someone who enjoys solving complex technical challenges while delivering exceptional customer service in a dynamic, fast-paced environment.
Responsibilities For Dedicated Technical Support Engineer
- Provide support to key strategic customers in isolating, diagnosing, reproducing, and fixing technical issues
- Troubleshoot and handle customer support requests individually
- Regular follow up with customer with recommendations, updates, and action plans
- Engage with account teams and managers to deliver world class technical support
- Create new knowledge opportunities to capture new learnings for reuse
- Participate in technical communications within peers to share best practices
- Engage regularly with engineering teams to resolve politically and technically escalated issues
Requirements For Dedicated Technical Support Engineer
- 5+ years of work experience in enterprise technical support with specialist skills using vSphere products
- Strong IT Skillset: OS, Physical Infrastructure, Virtualization and SDDC
- Fluent written and verbal communication skills in English
- Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.) or equivalent
- Advanced or Intermediate level understanding of networking (Layer 2, Layer 3)
- Knowledge of Storage (FC, ISCI, etc.)
- Linux/Windows Server expertise
- Strong aptitude for learning new technologies
- Flexible to work evening/night hours and weekends if required
Jobs Related To Broadcom Dedicated Technical Support Engineer
