Dedicated Technical Support Engineer 3 - VCF Compute
Description For Dedicated Technical Support Engineer 3 - VCF Compute
Join Broadcom's VMware division as a Senior Technical Support Engineer specializing in VCF Compute technologies. This role offers an exciting opportunity to work with cutting-edge virtualization technology while solving complex customer challenges. You'll be part of a global team providing 24x7 support for enterprise customers, with extensive training and development opportunities.
The position combines technical expertise with customer service excellence, requiring deep knowledge of VMware products and cloud virtualization technologies. You'll handle escalated customer issues, work with engineering teams, and contribute to knowledge base development. The role offers competitive compensation ($71,000-$125,000) and comprehensive benefits including medical, dental, vision, 401(k) matching, and stock purchase options.
As a Technical Support Engineer, you'll troubleshoot vSphere environments, manage ESXi and vCenter deployments, and work with various database systems. The role requires strong problem-solving abilities, excellent communication skills, and the ability to work in different shifts to support global customers. Leadership is committed to career development and maintaining a collaborative work environment.
The ideal candidate should have 5+ years of experience or a master's degree with 3+ years of experience, along with expertise in VMware products, Linux systems, and scripting languages. This is an excellent opportunity for someone passionate about technology, continuous learning, and customer service excellence.
Responsibilities For Dedicated Technical Support Engineer 3 - VCF Compute
- Resolve customer technical issues and support team operations
- Document customer interactions and troubleshooting steps
- Handle ESXi and vCenter deployments and upgrades
- Troubleshoot performance issues and service downtimes
- Partner with Engineering and Field Teams to resolve issues
- Create and update knowledge articles
- Provide formal root cause analysis on critical situations
- Facilitate proactive service through regular customer calls
- Represent VMware in multi-vendor troubleshooting
- Assist with software updates and migrations
Requirements For Dedicated Technical Support Engineer 3 - VCF Compute
- Bachelors degree preferred or equivalent years of experience (5+ years)
- Masters degree preferred plus 3+ years of Industry working experience
- Excellent communication skills and account management experience
- Fluent in spoken and written English
- Advanced knowledge of vSphere ESXi and vCenter Server
- Expert in troubleshooting vSphere & vCenter Server
- Expert knowledge in VMFS/NFS architecture
- Experience with database administration (Postgres & MS SQL)
- Knowledge in scripting languages (Python/PowerShell)
- Linux certifications preferred
Benefits For Dedicated Technical Support Engineer 3 - VCF Compute
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave and vacation time
- Paid Family Leave
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