Dedicated Technical Support Engineer 4 - VCF Compute

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions
$84,000 - $150,000
Cloud
Senior Software Engineer
In-Person
8+ years of experience
Enterprise SaaS

Description For Dedicated Technical Support Engineer 4 - VCF Compute

Join Broadcom's VMware division as a Senior Technical Support Engineer specializing in VCF Compute technologies. This role offers an exciting opportunity to work with cutting-edge virtualization technology while solving complex customer challenges. You'll be part of a global team providing enterprise-level support for VMware products, with extensive opportunities for skill development and career growth.

The position requires deep expertise in VMware virtualization technologies, particularly vSphere and vCenter Server. You'll handle complex technical issues, collaborate with engineering teams, and support strategic customers. The role combines technical troubleshooting with customer relationship management, requiring both technical excellence and strong communication skills.

Working in a 24x7 support structure, you'll join a diverse team of engineers at various levels, supporting the vSphere suite of products. The company offers comprehensive benefits including competitive salary, medical/dental/vision insurance, 401(k) matching, and equity opportunities. Leadership is committed to employee development and maintaining a positive work environment.

This role is ideal for someone who is passionate about technology, enjoys continuous learning, and thrives in a collaborative environment. With Broadcom's global presence and VMware's market leadership in virtualization, this position offers excellent opportunities for professional growth and technical advancement in enterprise software.

Last updated 7 days ago

Responsibilities For Dedicated Technical Support Engineer 4 - VCF Compute

  • Resolve customer technical issues and support team operations
  • Document customer interactions and troubleshooting steps
  • Handle ESXi and vCenter deployments and upgrades
  • Troubleshoot service issues and performance problems
  • Partner with Engineering and Field Teams
  • Create and update knowledge articles
  • Provide root cause analysis on critical situations
  • Facilitate proactive service through regular customer calls
  • Represent VMware in multi-vendor troubleshooting
  • Assist with software updates and migrations

Requirements For Dedicated Technical Support Engineer 4 - VCF Compute

Linux
Python
PostgreSQL
  • Bachelor's degree or equivalent experience plus 8+ years of industry experience, or Master's degree plus 6+ years of experience
  • Excellent communication skills and account management experience
  • Fluent in spoken and written English
  • Advanced knowledge of vSphere ESXi and vCenter Server
  • Expert in troubleshooting vSphere & vCenter Server
  • Expert knowledge in VMFS/NFS architecture
  • Experience with database administration (Postgres & MS SQL)
  • Knowledge of scripting languages (Python/PowerShell)
  • Linux certifications preferred

Benefits For Dedicated Technical Support Engineer 4 - VCF Compute

401k
Medical Insurance
Dental Insurance
Vision Insurance
Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Paid holidays
  • Paid sick leave
  • Vacation time
  • Annual bonus
  • Equity awards

Interested in this job?

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