Dedicated Technical Support Engineer 3 - VCF Compute
Description For Dedicated Technical Support Engineer 3 - VCF Compute
Join Broadcom's VMware division as a Technical Support Engineer 3, focusing on VCF Compute solutions. This role combines technical expertise with customer service excellence, requiring deep knowledge of VMware virtualization technologies. You'll be part of a global team supporting enterprise customers 24x7, troubleshooting complex issues, and working with cutting-edge technology. The position offers comprehensive training and development opportunities, with a clear path for career growth. You'll work alongside highly skilled engineers, handling escalated customer issues, engaging with engineering teams, and contributing to knowledge base development. The role demands expertise in vSphere, ESXi, and vCenter Server, with opportunities to expand into additional product lines. Broadcom offers competitive compensation, comprehensive benefits, and a collaborative work environment focused on continuous learning and professional development. The team culture emphasizes trust, ongoing development, and coaching, supported by experienced leadership committed to employee success.
Responsibilities For Dedicated Technical Support Engineer 3 - VCF Compute
- Resolve customer technical issues and support team operations
- Document customer interactions and troubleshooting steps
- Handle ESXi and vCenter deployments and upgrades
- Troubleshoot vSphere & vCenter Server issues
- Partner with Engineering and Field Teams
- Create and update knowledge articles
- Provide formal root cause analysis
- Facilitate proactive service through regular customer calls
- Represent VMware in multi-vendor troubleshooting
- Assist with software updates and migrations
Requirements For Dedicated Technical Support Engineer 3 - VCF Compute
- Bachelor's degree or equivalent experience plus 5+ years of Industry working experience OR Master's degree plus 3+ years of experience
- Excellent communication skills and account management/customer engagement experience
- Fluent in spoken and written English
- Advanced knowledge of vSphere ESXi and vCenter Server
- Expert in troubleshooting vSphere & vCenter Server
- Expert knowledge in VMFS/NFS architecture
- Experience with database administration (Postgres & MS SQL)
- Knowledge in scripting languages (Python/PowerShell)
- Experience in handling ESXi and vCenter deployments and upgrades
Benefits For Dedicated Technical Support Engineer 3 - VCF Compute
- Medical, dental and vision plans
- 401(K) participation with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave
- Annual discretionary bonus
- Equity compensation
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