Dedicated Technical Support Engineer 3 - VCF Compute

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions
$71,000 - $125,000
Cloud
Senior Software Engineer
In-Person
5+ years of experience
Enterprise SaaS

Description For Dedicated Technical Support Engineer 3 - VCF Compute

Join Broadcom's VMware division as a Senior Technical Support Engineer specializing in VCF Compute technologies. This role offers an exciting opportunity to work with cutting-edge virtualization technology while solving complex customer challenges. You'll be part of a global team providing enterprise-level support for VMware products, with extensive training and development opportunities. The position requires deep technical expertise in vSphere, ESXi, and vCenter Server, combined with strong customer service skills. You'll work in a collaborative environment with opportunities for growth and learning, supporting strategic customers and partnering with engineering teams. The role offers competitive compensation, comprehensive benefits, and the chance to work with industry-leading virtualization technology. Ideal candidates should have 5+ years of experience and strong problem-solving abilities. The team culture emphasizes continuous learning, collaboration, and technical excellence, with supportive leadership focused on employee development.

Last updated 6 days ago

Responsibilities For Dedicated Technical Support Engineer 3 - VCF Compute

  • Resolve customer technical issues and support team operations
  • Document customer interactions and troubleshooting steps
  • Handle ESXi and vCenter deployments and upgrades
  • Troubleshoot service issues and performance problems
  • Partner with Engineering and Field Teams
  • Create and update knowledge articles
  • Provide formal root cause analysis
  • Facilitate proactive service through regular customer calls
  • Represent VMware in multi-vendor troubleshooting
  • Assist with software updates and migrations

Requirements For Dedicated Technical Support Engineer 3 - VCF Compute

Linux
Python
  • Bachelor's degree or equivalent experience plus 5+ years of Industry working experience OR Master's degree plus 3+ years of Industry working experience
  • Excellent communication skills and account management/customer engagement experience
  • Fluent in spoken and written English
  • Advanced knowledge of vSphere ESXi and vCenter Server
  • Expert in troubleshooting vSphere & vCenter Server
  • Expert knowledge in VMFS/NFS architecture
  • Experience with multiple database types (Postgres & MS SQL)
  • Knowledge in scripting languages (Python/PowerShell)

Benefits For Dedicated Technical Support Engineer 3 - VCF Compute

401k
Medical Insurance
Dental Insurance
Vision Insurance
Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Paid holidays
  • Paid sick leave
  • Vacation time
  • Annual bonus
  • Equity awards

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