Dedicated Technical Support Engineer

Broadcom is seeking a Dedicated Technical Support Engineer to join their team in Cork, Ireland. This role focuses on providing expert support for VMware by Broadcom's VCF suite to key European customers. As a Level 3 Technical Support Engineer, you'll be responsible for troubleshooting, diagnosing, and resolving complex technical issues while working directly with strategic customers. The position requires strong expertise in VMware virtualization technologies, excellent customer service skills, and the ability to handle high-stress situations.

The ideal candidate will have 5+ years of enterprise technical support experience, particularly with vSphere products, and will be comfortable working in a fast-paced environment. You'll be part of a global team, using your technical expertise to solve complex problems while continuously expanding your knowledge of virtualization technologies. The role offers opportunities for growth and skill development in various related technologies.

Key aspects of the role include customer engagement, problem-solving, knowledge sharing, and collaboration with engineering teams. You'll need to maintain strong relationships with customers while providing technical solutions and regular updates. The position requires certifications or equivalent experience in various IT domains, including networking, storage, and server management.

This is an excellent opportunity for a seasoned technical professional looking to work with cutting-edge virtualization technologies while making a significant impact on customer success. The role offers the chance to work with enterprise-level systems and contribute to the success of a global technology leader in the software infrastructure space.