Dedicated Technical Support Engineer
Description For Dedicated Technical Support Engineer
Broadcom is seeking a Dedicated Technical Support Engineer to join their team in Cork, Ireland. This Level 3 position focuses on supporting VMware by Broadcom's VCF suite for key European customers. The role demands strong expertise in virtualization technologies, particularly vSphere, combined with excellent customer service skills. The successful candidate will be responsible for diagnosing and resolving complex technical issues, engaging with engineering teams, and maintaining strong customer relationships. This position offers growth opportunities in cloud technologies and infrastructure software, working with a global technology leader. The role requires 5+ years of experience and includes comprehensive training on Broadcom's support processes and tools. You'll be part of a dynamic team transforming enterprise IT environments, with opportunities to expand your knowledge across multiple technologies. The position offers the chance to work with strategic customers and contribute to high-impact technical solutions in enterprise virtualization.
Responsibilities For Dedicated Technical Support Engineer
- Provide support to key strategic customers using VMware by Broadcom products
- Troubleshoot and diagnose technical issues in customer environments
- Regular follow up with customers providing recommendations and action plans
- Engage with account teams and engineering teams to resolve escalated issues
- Create new knowledge opportunities for organizational learning
- Participate in technical communications to share best practices
- Focus on technical specialization and attend technical trainings
- Analyze and determine effective methods of problem resolution
- Research problems and document solutions
Requirements For Dedicated Technical Support Engineer
- 5+ years of enterprise technical support experience with vSphere products
- Strong interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Logical approach to problem solving & Strong Troubleshooting experience
- Flexible to work evening/night hours and weekends if required
- Fluent written and verbal communication skills in English
- Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.) or equivalent
- Advanced or Intermediate level understanding of Networking (Layer 2, Layer 3)
- Knowledge of Storage (FC, ISCI, etc.)
- Linux/Windows Server expertise
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