Dedicated Technical Support Engineer (TSE 3)

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
$71,000 - $125,000
Backend
Senior Software Engineer
In-Person
5+ years of experience
Enterprise SaaS

Description For Dedicated Technical Support Engineer (TSE 3)

Broadcom is seeking a Senior Technical Support Engineer (TSE 3) to join their VMware division. This role focuses on providing expert-level technical support for VMware's virtualization technologies, particularly VCF (VMware Cloud Foundation). The position requires deep expertise in vSphere, ESXi, and vCenter Server, combining technical troubleshooting with customer engagement.

The ideal candidate will have 5+ years of industry experience and strong knowledge of cloud and virtualization technologies. You'll be part of a global support structure, working with teams across different time zones to provide 24x7 support. The role involves complex problem-solving, customer interaction, and collaboration with engineering teams to resolve escalated issues.

This position offers comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, stock purchase programs, and various leave benefits. The compensation package includes a competitive base salary range of $71,000-$125,000, plus potential for annual bonus and equity awards.

Working at Broadcom, you'll be part of a team that values continuous learning and development. The company provides extensive training programs and opportunities for skill enhancement. The leadership team is committed to employee growth and maintains a supportive, ethical work environment.

This is an excellent opportunity for a technical professional who enjoys solving complex problems, working with cutting-edge virtualization technology, and delivering exceptional customer service. The role offers a blend of technical challenges, customer interaction, and professional growth opportunities in a leading global technology company.

Last updated 29 minutes ago

Responsibilities For Dedicated Technical Support Engineer (TSE 3)

  • Resolve customer technical issues and support team operations
  • Document customer interactions and troubleshooting steps
  • Handle ESXi and vCenter deployments and upgrades
  • Troubleshoot service down scenarios and performance issues
  • Partner with Engineering and Field Teams to resolve issues
  • Create and update knowledge articles
  • Provide formal root cause analysis on critical customer situations
  • Facilitate Proactive Service through regular customer calls
  • Represent VMware in multi-vendor troubleshooting
  • Assist with software updates and migrations

Requirements For Dedicated Technical Support Engineer (TSE 3)

Python
PostgreSQL
Linux
  • Bachelors degree and 5+ years of Industry working experience OR Masters degree and 3+ years
  • Excellent communication skills and account management/customer engagement experience
  • Fluent in spoken and written English language
  • Advanced knowledge of vSphere ESXi and vCenter Server
  • Expert in troubleshooting vSphere & vCenter Server
  • Expert knowledge in VMFS/NFS architecture
  • Experience with multiple database types (Postgres & MS SQL)
  • Knowledge in scripting languages (Python/PowerShell)
  • Must have legal authorization to work in the US

Benefits For Dedicated Technical Support Engineer (TSE 3)

401k
Medical Insurance
Dental Insurance
Vision Insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Paid holidays
  • Paid sick leave
  • Vacation time
  • Paid Family Leave
  • Annual discretionary bonus
  • Equity awards

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