Broadcom, a global technology leader in semiconductor and infrastructure software solutions, is seeking a Senior Escalation & Technical Support Engineer. This role combines technical expertise with customer support excellence, requiring deep knowledge of networking, cloud ecosystems, and DevOps practices. The position offers a competitive salary range of $101,000-$162,000 with comprehensive benefits.
The ideal candidate will serve as a crucial bridge between customers and engineering teams, handling complex technical issues while maintaining exceptional customer service. You'll work with various technologies including Kubernetes, Linux, and cloud platforms, making this role perfect for someone who enjoys both technical problem-solving and customer interaction.
Key responsibilities include complex query resolution, creating detailed technical documentation, and participating in weekend/holiday coverage. The role requires strong expertise in networking protocols, load balancing, and cloud ecosystems, with opportunities to work with cutting-edge technologies and contribute to knowledge base development.
Broadcom offers an excellent benefits package including medical/dental/vision insurance, 401(k) matching, equity compensation, and work-life balance benefits. This is an excellent opportunity for experienced engineers looking to advance their careers in a leading technology company while making a significant impact on customer success.