Mainframe Technical Support Engineer - Workload Automation or Storage Management

This position is responsible for providing technical support for complex issues for Mainframe software suites to ensure our customers achieve their desired business outcomes. Technical Support Engineers are expected to deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.

Key Responsibilities:

• Prioritize and balance workload managing multiple concurrent cases
• Analyze customer data and perform research to formulate solutions
• Maintain lab environments to replicate customer issues
• Communicate business impact of product issues to Product Development
• Lead and coordinate aged/escalated issues
• Utilize Knowledge Centered Service (KCS) processes
• Adhere to best practices and case hygiene
• Participate in weekend on-call rotation
• Expand product knowledge, technical knowledge and soft skills

Skills & Competencies:

• Proven customer service skills
• Strong written and verbal communication skills
• Teamwork, collaboration, reliability, and self-direction
• Mainframe operations, software support, or systems programming experience
• Advanced capabilities with Mainframe technologies
• Mainframe software diagnostic skills
• Specific competencies for Workload Automation or Storage Management roles

Education: Bachelor's Degree or global equivalent in Computer Science or a related discipline. Technical and professional certifications as applicable.

Work Experience: Typically 5+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming.

Compensation and Benefits:

• Annual base salary range: $71,000 - $113,000
• Eligible for discretionary annual bonus and equity
• Comprehensive benefits package including medical, dental, vision, 401(K) with company matching, ESPP, EAP, paid holidays, sick leave, and vacation time

Broadcom is an equal opportunity employer and follows all applicable laws for Paid Family Leave and other leaves of absence.