Senior Support Engineer - Mainframe

Broadcom, a global technology leader in semiconductor and infrastructure software solutions, is seeking a Senior Support Engineer for their Mainframe division. This role represents an exciting opportunity to join a company at the forefront of enterprise technology, focusing on providing critical IDMS mainframe technical support to ensure customer success.

The position requires a blend of technical expertise and customer service excellence, where you'll be responsible for handling complex questions and problems related to product suites while delivering superior customer experiences through empathy, expertise, value, and speed. With a competitive base salary range of $71,000-$113,000 plus additional benefits, this role offers both professional growth and financial rewards.

As a Senior Support Engineer, you'll be instrumental in leading brainstorming sessions, mentoring junior team members, and participating in product lifecycle management. The role demands strong technical abilities in mainframe systems and IDMS, combined with excellent communication and problem-solving skills. You'll work with cross-functional teams, contribute to knowledge bases, and help shape product improvements through direct customer interaction.

The position offers comprehensive benefits including medical, dental, and vision insurance, 401(k) with company matching, stock purchase programs, and various leave benefits. With Broadcom's global presence and commitment to employee development, this role provides an excellent opportunity for career growth in the enterprise technology sector.

The ideal candidate will have 5+ years of relevant experience, a bachelor's degree in Computer Science or related field, and a passion for technical problem-solving and customer service. This role is perfect for someone who enjoys mentoring others, has strong analytical skills, and wants to work with enterprise-level technology solutions that impact major businesses worldwide.