Senior Technical Support Engineer (VCF TSE)

Broadcom is a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
$71,000 - $125,000
Cloud
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cloud
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Description For Senior Technical Support Engineer (VCF TSE)

As a Senior Technical Support Engineer (VCF TSE) at Broadcom, you'll be part of the VMware by Broadcom team, focusing on cloud management and virtualization technologies. You'll troubleshoot complex customer issues, support the team, and engage with engineering and field teams. Key responsibilities include resolving technical problems, upskilling on support processes and products, and working with cutting-edge technologies like Aria Suite and vCloud Director. You'll need 5+ years of industry experience, strong communication skills, and expertise in cloud platforms, databases, and Linux environments. The role offers opportunities for continuous learning, career growth, and the chance to work with a supportive team in a dynamic, global environment. Benefits include competitive salary, bonuses, equity, and comprehensive health and retirement plans.

Last updated 6 months ago

Responsibilities For Senior Technical Support Engineer (VCF TSE)

  • Resolve customer technical issues
  • Support the team and support operations
  • Troubleshoot and handle customer support requests
  • Work on escalated customer issues
  • Engage with account teams and managers
  • Collaborate with engineering teams
  • Develop and share knowledge through case clinics and written content
  • Possible on-site customer visits for troubleshooting

Requirements For Senior Technical Support Engineer (VCF TSE)

Python
Linux
  • 5+ years of industry experience
  • Bachelor's degree preferred or equivalent experience
  • Excellent communication skills
  • Fluent in spoken and written English
  • Experience with VMware products
  • Strong understanding of cloud and virtualization technologies
  • Familiarity with clustering technologies
  • Experience with database administration
  • Knowledge of Linux environments
  • Experience with cloud platforms (Azure, AWS, GCP)
  • Python development skills
  • GitHub proficiency

Benefits For Senior Technical Support Engineer (VCF TSE)

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Employee Stock Purchase Program
  • Employee Assistance Program
  • Paid Time Off
  • Paid Sick Leave
  • Paid Holidays
  • Equity

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