Senior Technical Support Engineer (vSphere)

As a Senior Technical Support Engineer (vSphere) at Broadcom, you will be responsible for resolving complex customer technical issues and supporting the team in the VCF Division. This role requires a passion for learning new technology, solving complex problems, and working collaboratively in a team environment.

Key Responsibilities:

• Troubleshoot and resolve customer issues related to VMware products, especially vSphere ESXi and vCenter Server
• Handle ESXi and vCenter deployments and upgrades
• Expertly troubleshoot vSphere & vCenter Server service down scenarios and performance issues
• Manage VMFS/NFS architecture and troubleshooting
• Handle issues related to core vSphere features such as HA, DRS, and vMotion
• Review and investigate log files to identify root causes and resolutions
• Collaborate with Engineering, Field Teams, and technical experts to resolve issues
• Create and update knowledge articles for global circulation
• Provide formal root cause analysis on critical customer situations
• Facilitate proactive service and relationship development through regular customer calls
• Represent VMware in multi-vendor troubleshooting scenarios

Requirements:

• 5+ years of industry experience
• Bachelor's degree preferred (or equivalent experience)
• Fluency in spoken and written English and Japanese
• Advanced knowledge of vSphere ESXi and vCenter Server
• Experience with Linux and database administration (e.g., Postgres, MS SQL)
• Knowledge of scripting languages such as Python or PowerShell
• Strong communication skills and customer engagement experience
• Ability to work independently and as part of a global team
• Flexibility to work in any shift during weekdays and weekends

This role offers opportunities for continuous learning, career development, and working with cutting-edge virtualization and cloud technologies. You'll be part of a supportive team environment with leadership committed to your success and growth.