Staff Escalation Engineer - NSX Security

Global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
$107,000 - $190,000
Security
Staff Software Engineer
In-Person
8+ years of experience
Enterprise SaaS · Cybersecurity

Description For Staff Escalation Engineer - NSX Security

Broadcom, a global technology leader in semiconductor and infrastructure software solutions, is seeking a Staff Escalation Engineer for their NSX Security team. This role is part of the Application Networking & Security (ANS) Division, where you'll be instrumental in driving customer satisfaction and success.

The position requires a seasoned professional with 8+ years of experience (or 6+ with a Master's degree) in technical customer-facing roles. You'll be working with complex networking and security solutions, troubleshooting issues, and providing tactical support to customers. The role demands excellent knowledge of Linux systems, RESTful APIs, and shell scripting, along with strong problem-solving abilities.

As a Staff Escalation Engineer, you'll be joining a newly formed division where you can make a direct impact. The role offers a competitive compensation package ranging from $107,000 to $190,000 annually, plus discretionary bonuses and equity opportunities. Broadcom provides comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, and various leave benefits.

This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is passionate about security engineering. You'll be working with cutting-edge technology while contributing to product development through customer feedback and feature requests. The role offers significant professional growth opportunities and the chance to work with a diverse team of professionals in the cybersecurity space.

The position requires periodic on-call rotation for production issues, demonstrating the critical nature of the role in maintaining customer systems. If you're looking to advance your career in security engineering while working for a leading technology company, this role offers the perfect blend of technical challenges and professional growth opportunities.

Last updated 13 days ago

Responsibilities For Staff Escalation Engineer - NSX Security

  • Troubleshoot complex NSX Security product issues, communicating with customers and finding viable solutions
  • Reproduce and debug customer issues using lab environments and tools
  • Provide tactical support, guidance, and resolution steps to customers
  • Collaborate with account managers, engineering teams, and customers to resolve issues
  • Document customer interactions, product usage trends, and feature requests
  • Contribute to product documentation, knowledge base, and best practices guides
  • Participate in periodic on-call rotation to cover production-down issues on weekends once every month

Requirements For Staff Escalation Engineer - NSX Security

Linux
  • Comprehensive hands-on experience with networking and security solutions (routers, switches, firewalls, IDS/IPS)
  • Excellent knowledge of Linux fundamentals, including file systems, networking, and security
  • Proficient in utilizing RESTful API clients
  • Proficient Bash/Shell scripting skills
  • Experience with infrastructure automation tools (Ansible and Terraform) is a plus
  • Strong communication, problem-solving, and analytical skills
  • Bachelor's in Computer Science/Engineering with 8+ years experience or Master's with 6+ years experience
  • Legal authorization to work in the U.S.

Benefits For Staff Escalation Engineer - NSX Security

Medical Insurance
Dental Insurance
Vision Insurance
401k
Mental Health Assistance
Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Paid holidays
  • Paid sick leave
  • Vacation time
  • Paid Family Leave
  • Professional growth and development opportunities
  • Annual discretionary bonus
  • Equity compensation

Interested in this job?

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