Senior Technical Support Engineer - Mainframe
Description For Senior Technical Support Engineer - Mainframe
Broadcom's Mainframe Software Division (MSD) is seeking a Senior Technical Support Engineer to join their team. This role combines technical expertise with customer success, requiring a professional who can provide comprehensive support for complex enterprise software solutions. The position demands a strong background in mainframe environments, with expertise in z/OS, Unix, and related technologies.
The ideal candidate will serve as a technical leader, mentoring junior team members while handling complex customer issues. They'll be responsible for delivering superior customer experience through multiple support channels, utilizing their deep technical knowledge and problem-solving abilities. The role involves creating lab environments, participating in scrum teams, and contributing to product lifecycle management.
Working at Broadcom offers significant growth opportunities in the enterprise software space, with exposure to cutting-edge mainframe technologies. The company provides comprehensive benefits including medical coverage, 401(k) matching, and equity participation through ESPP. With a competitive base salary range of $71,000-$113,000 plus bonus potential, this role offers both professional and financial growth opportunities.
The position requires a bachelor's degree in Computer Science or related field, along with 5+ years of mainframe environment experience. Success in this role demands excellent communication skills, proven customer service abilities, and strong technical leadership capabilities. This is an excellent opportunity for a seasoned professional looking to advance their career in enterprise software support while working for a global technology leader.
Responsibilities For Senior Technical Support Engineer - Mainframe
- Provide omni-channel support for complex product suites
- Deliver superior customer experience through empathy, expertise, value, and speed
- Lead brainstorming sessions to improve business processes
- Mentor and assist team members in workload prioritization
- Create and maintain lab environments to replicate customer issues
- Participate in scrum teams and product lifecycle management
- Analyze customer environmental data to troubleshoot issues
- Share knowledge and best practices following KCS methodology
- Partner with Support Delivery Management and Engineering Teams
- Proactively identify and document customer issues
Requirements For Senior Technical Support Engineer - Mainframe
- Bachelor's Degree or global equivalent in Computer Science or related discipline
- 5+ years of related professional experience in a Mainframe environment
- Experience in Software Support or Systems Programming
- Knowledge of z/OS, Unix, ACF2, Top Secret, CICS
- Strong communication skills; written, verbal and social media
- Proven customer service skills
- Technical and team leadership skills
- Must have legal right to work in the US
Benefits For Senior Technical Support Engineer - Mainframe
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave
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