Staff Technical Support Engineer - Mainframe
Description For Staff Technical Support Engineer - Mainframe
Broadcom's Mainframe Software Division (MSD) is seeking a Staff Technical Support Engineer to join their team. This senior-level position focuses on providing comprehensive support for complex mainframe software solutions. The role combines technical expertise with customer success, requiring strong problem-solving abilities and leadership skills.
The ideal candidate will have 8+ years of experience in mainframe environments, with a deep understanding of z/OS, Unix, and related technologies. They will be responsible for delivering superior customer support through multiple channels, troubleshooting complex issues, and contributing to product improvement initiatives.
Key aspects of the role include mentoring junior team members, participating in product lifecycle management, and developing strategic partnerships with internal stakeholders. The position offers opportunities for professional growth through continuous learning and certification programs.
The compensation package is competitive, ranging from $84,000 to $135,000 annually, plus discretionary bonuses and equity opportunities. Broadcom provides comprehensive benefits including medical, dental, and vision coverage, 401(k) matching, and various leave benefits.
This role is perfect for a technical professional who combines strong mainframe expertise with excellent communication skills and a passion for customer success. The position requires approximately 10% travel and offers the opportunity to work with cutting-edge enterprise software solutions while making a significant impact on customer satisfaction and product quality.
Responsibilities For Staff Technical Support Engineer - Mainframe
- Provide omni-channel support for complex product suites
- Deliver superior customer experience through empathy, expertise, value, and speed
- Lead brainstorming sessions to improve business processes
- Mentor and assist team members
- Participate in product lifecycle management and scrum teams
- Create lab environments to replicate customer issues
- Analyze customer environmental data and troubleshoot complex problems
- Develop strategic partnerships with internal stakeholders
- Share knowledge using KCS methodology
- Participate in on-call rotation afterhours and weekends
Requirements For Staff Technical Support Engineer - Mainframe
- Bachelor's Degree or global equivalent in Computer Science or related discipline
- 8+ years of related professional experience in a Mainframe environment
- Experience in Software Support or Systems Programming
- Proven customer service skills
- Strong communication skills; written, verbal and social media
- Technical and team leadership skills
- Knowledge of z/OS, Unix, ACF2, Top Secret, CICS
- Must have legal right to work in the US
Benefits For Staff Technical Support Engineer - Mainframe
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave and vacation time
- Paid Family Leave
Jobs Related To Broadcom Staff Technical Support Engineer - Mainframe
