Storage Senior Technical Support Engineer

As a senior member of the Global support team in Japan, you will work independently or as part of a team with VMware by Broadcom's most strategic customers and partners to drive their success. The role involves building close relationships with Field, Engineering, and Product teams to ensure superior service and support. Key responsibilities include:

• Owning and driving the Customer Experience throughout the lifecycle of Support Requests (SR) to resolution
• Identifying opportunities to develop tools and processes to improve team efficiencies
• Resolving technical issues through diligent research, reproduction, and troubleshooting
• Collaborating with staff in quality assurance, engineering, sales, marketing, operations, and administration
• Documenting technical inquiries and developing content for knowledge systems
• Assisting in the development and mentoring of team members

The ideal candidate is a motivated self-starter and self-learner with strong customer service and technical problem-solving skills. They should embrace challenges and be willing to work weekends on a rotational basis.

The role is part of the VMware Cloud Foundation (VCF) division, which enables organizations worldwide to run their business-critical and modern applications securely, resiliently, and cost-efficiently. VCF offers the scale and agility of a public cloud with the security and performance of a private cloud through products like VMware vSphere, vSAN, NSX, and Aria.

Broadcom is an equal opportunity employer and considers qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other protected characteristic.