Support Account Manager

Broadcom, a leading provider of Data Center Storage Area Networking solutions, is seeking a Support Account Manager to join their Global Support organization. This role combines technical expertise with customer relationship management, focusing on supporting premier customers' SAN infrastructure. The position requires strong fault isolation and root cause analysis skills to diagnose complex technical issues. Working closely with Broadcom's Support and Engineering teams, you'll provide comprehensive account management while maintaining direct customer engagement through conference calls and live troubleshooting sessions.

The ideal candidate will have extensive experience in storage area networking (SAN) and networking technologies, with the ability to manage complex IT projects and maintain strong customer relationships. You'll be responsible for coordinating post-sales activities, conducting operational reviews, and ensuring customer success through proactive engagement and risk mitigation. The role demands both technical proficiency and excellent communication skills, as you'll be the primary point of contact for premier accounts.

This position offers the opportunity to work with cutting-edge data center technologies while contributing to Broadcom's mission of helping organizations achieve their critical business objectives. The role provides a balance of technical challenge and customer interaction, with the flexibility of remote work from Ontario or Quebec. You'll be part of a dynamic team extending Broadcom's data center expertise across networks, focusing on consolidation, virtualization, and cloud computing solutions.