Support Account Manager
Description For Support Account Manager
Broadcom, a leading provider of Data Center Storage Area Networking solutions, is seeking a Support Account Manager to join their Global Support organization. This role combines technical expertise with customer relationship management, focusing on supporting Premier Customers with their SAN infrastructure needs. The position requires strong fault isolation and root cause analysis skills to diagnose complex technical issues.
As a Support Account Manager, you'll work closely with Broadcom's Support and Engineering teams, participating in troubleshooting sessions and conference calls with customers. The role demands flexibility with availability during nights and weekends to support customer projects. You'll be responsible for coordinating post-sales activities, managing critical situations, and ensuring customer success through regular operational reviews.
The ideal candidate brings 8+ years of experience in a senior client-facing role, with deep knowledge of storage area networking (SAN) and networking technologies. Technical expertise in Linux, Windows server implementations, and certificate management is essential. This role offers the opportunity to work with cutting-edge data center technology while developing strong customer relationships.
Broadcom offers a dynamic work environment where you'll be at the forefront of helping organizations achieve their critical business objectives. The company is expanding its data center expertise across networks with solutions focused on consolidation, virtualization, and cloud computing. This role provides an excellent opportunity for someone who combines technical expertise with strong customer service skills and wants to be part of a leading global technology company.
Responsibilities For Support Account Manager
- Coordinate with Sales Channels for post-sales account activities
- Proactively engage with customers to support SAN infrastructure
- Schedule and provide regular Customer Operational Reviews
- Manage critical situations and project recovery activities
- Document SAN Fabric design and interoperability matrix
- Respond to customer needs and lead customer communication
- Maintain customer inventory accuracy
- Analyze and provide recommendations based on Customer Operating Environment
- Develop and maintain operational procedures documentation
- Available for nights and weekends to assist customers with projects
Requirements For Support Account Manager
- BS or MS degree in Computer Science/Electrical Engineering/Computer Engineering or equivalent experience
- 8-6 years of experience in a senior client-facing role
- In-depth knowledge of networking technologies and SAN
- Understanding of SNMP monitoring and management
- SAN domain experience required
- MS Office / Google Suite expertise
- Experience managing complex IT projects
- Excellent customer communication skills
- Experience with Open SSL and certificate implementation
- Experience with Linux and/or Windows server implementations
- Brocade associate and professional certifications (desirable)
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