Technical Adoption Manager - VeloCloud

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
Cloud
Staff Software Engineer
In-Person
8+ years of experience
Enterprise SaaS

Description For Technical Adoption Manager - VeloCloud

VeloCloud by Broadcom is at the forefront of SD-WAN and Secure Access Service Edge technology, providing distributed digital infrastructure solutions across various locations. As a Technical Adoption Manager (TAM), you'll be instrumental in helping customers maximize their VeloCloud solutions. This role combines technical expertise with customer relationship management, requiring you to act as a trusted advisor to enterprise clients.

You'll work with a globally distributed team, focusing on customer success through technical assessments, roadmap reviews, and implementation guidance. The position demands strong technical knowledge in networking, including TCP/IP, routing protocols, and WAN optimization. You'll be responsible for creating structured engagement plans, conducting business reviews, and ensuring customers achieve their desired outcomes.

The role offers the opportunity to work with cutting-edge SD-WAN technology while impacting various industries, from retail to healthcare. You'll be part of a team that values innovation and supports professional growth. The position requires working from a Broadcom office location, offering a collaborative environment with exposure to enterprise-level solutions.

This is an ideal opportunity for experienced professionals who combine technical expertise with strong communication skills and have a passion for customer success. You'll be working with a company that's committed to diversity and inclusion, offering the chance to contribute to significant technological advancements in network infrastructure.

Last updated 2 days ago

Responsibilities For Technical Adoption Manager - VeloCloud

  • Act as a trusted advisor for customers
  • Help customers unlock the full potential of VeloCloud solutions
  • Guide customers and partners in onboarding and implementation
  • Conduct technology assessments and review roadmaps
  • Provide deployment guidance and best practices
  • Support Day 2 operations
  • Conduct regular business reviews with stakeholders
  • Develop and implement TAM delivery best practices
  • Build and maintain long-term relationships with assigned accounts

Requirements For Technical Adoption Manager - VeloCloud

MySQL
  • Bachelor's Degree or global equivalent with 8+ years of experience in customer facing service delivery role
  • Experience in collaborating with multi-functional teams
  • Hands-on experience in TCP/IP stack, QoS, WAN optimization devices
  • Expertise in network topologies and configurations
  • Expertise in dynamic routing protocols (BGP & OSPF)
  • Experience with JSON, API, and MySQL
  • Excellent presentation and communication skills
  • CCIE or equivalent certification (preferred)
  • VeloCloud by Broadcom SDWAN certifications (preferred)

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