Technical Support Engineer

Broadcom is seeking a Technical Support Engineer for their VeloCloud SD-WAN team to provide elite customer support and technical problem-solving. This role combines deep networking expertise with SD-WAN technology to help customers overcome their networking challenges. The position requires extensive experience in networking technologies, security, and customer support.

The ideal candidate will join a globally distributed team of highly competent engineers, working from a Broadcom corporate office. They will be responsible for resolving complex technical issues, creating knowledge base articles, and working closely with cross-functional teams to ensure customer satisfaction. The role demands strong analytical skills, expertise in network protocols, and the ability to troubleshoot complex networking environments.

Key aspects of the role include analyzing network configurations, conducting log analysis, reproducing issues in lab environments, and creating technical documentation. The position requires working with various technologies including Linux, TCP/IP, routing protocols, and database systems. This is an excellent opportunity for an experienced network professional looking to work with cutting-edge SD-WAN technology while making a significant impact on customer success.

The schedule is Monday through Friday, with occasional weekend or overnight hours and on-call responsibilities as needed. Broadcom offers a diverse and inclusive work environment, considering qualified applicants regardless of background or protected characteristics.