Technical Support Engineer
Description For Technical Support Engineer
Broadcom's VMware Cloud Foundation (VCF) Division is seeking a Technical Support Engineer to join their team in Bangalore. This role focuses on supporting VMware's flagship product vSphere and related technologies including vSAN, NSX, and Aria. As a Level 3 Support Engineer, you'll be part of a global team helping enterprise customers troubleshoot and optimize their cloud infrastructure.
The position offers substantial skills development and learning opportunities in VMware virtualization technologies. You'll work with strategic customers, collaborate with engineering teams, and contribute to knowledge base development. The role requires night shift availability and is based in the Bangalore office.
The ideal candidate brings 8+ years of industry experience with strong expertise in VMware products, cloud technologies, and virtualization. You'll need excellent communication skills and customer service orientation, along with technical problem-solving abilities. The role offers career growth opportunities in a collaborative environment with supportive leadership committed to employee development.
Working at Broadcom means joining a global technology leader that enables organizations to run critical applications securely and efficiently. You'll be part of a diverse team of technology professionals focusing on delivering solutions to major enterprises, governments, and institutions worldwide. The company offers a trust-based environment with ongoing development and coaching opportunities.
Responsibilities For Technical Support Engineer
- Resolve customer technical issues and support team operations
- Troubleshoot vSphere & vCenter Server service issues
- Handle ESXi and vCenter deployments and upgrades
- Document customer interactions and resolution steps
- Partner with Engineering and Field Teams
- Create and update knowledge articles
- Provide root cause analysis on critical situations
- Conduct regular customer cadence calls
- Represent VMware in multi-vendor troubleshooting
- Assist with software updates and migrations
Requirements For Technical Support Engineer
- Bachelor's degree or higher
- 8+ years of industry experience
- Excellent communication skills
- Fluent in spoken and written English
- Advanced knowledge of vSphere ESXi and vCenter Server
- Expert in VMFS/NFS architecture and troubleshooting
- Experience with database administration (Postgres & MS SQL)
- Knowledge of scripting languages (Python/PowerShell)
- Night shift work required (5pm-7am IST, including weekends)
Jobs Related To Broadcom Technical Support Engineer
