Technical Support Engineer
Description For Technical Support Engineer
Broadcom is seeking a Staff Technical Support Engineer for their NSX team, focusing on network virtualization and security platforms. This role is crucial in supporting Broadcom's cloud networking solutions with a software-defined approach. The position offers comprehensive training, including an 8-week onboarding program, and opportunities to work with cutting-edge technology. As a TSE, you'll be the trusted advisor for global customers, troubleshooting complex networking issues and delivering exceptional customer support. The role combines technical expertise in networking, security, and virtualization with customer-facing responsibilities. The position offers competitive compensation ($84,000-$135,000) plus benefits, and provides growth opportunities across various disciplines. Ideal candidates should have strong networking knowledge, problem-solving abilities, and excellent communication skills. The collaborative environment encourages innovation and continuous learning, making it perfect for technically skilled professionals passionate about customer support and network security.
Responsibilities For Technical Support Engineer
- Engage with global customers via email and virtual collaboration sessions
- Troubleshoot with customers and reproduce issues in lab environment
- Document customer interactions and issue resolution steps
- Partner with internal stakeholders for critical situation resolution
- Collaborate with Senior engineers to troubleshoot complex environments
- Research issues via internal knowledge base
- Drive global escalations and generate Root Cause Analysis reports
- Create and update knowledge base articles
- Create training material and mentor team members
- Complete technical reviews and provide guidance
- Participate in projects to drive quality and efficiency
Requirements For Technical Support Engineer
- 8+ years related experience with Bachelors degree OR 6+ years with Masters degree
- Expert knowledge in networking areas
- Experience with switching and routing protocols
- Knowledge of network topologies
- Linux OS expertise
- Experience with firewalls and security products
- Strong customer interaction and problem-solving skills
- Must have legal authorization to work in the US
Benefits For Technical Support Engineer
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave
- Annual discretionary bonus
- Equity awards
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