Technical Support Engineer

Join VeloCloud by Broadcom as a Technical Support Engineer, where you'll leverage your networking expertise to support elite customers with SD-WAN solutions. This role combines deep technical knowledge with customer service excellence, focusing on troubleshooting complex networking challenges. You'll be part of a globally distributed team of highly competent engineers, working from a Broadcom corporate office.

The position requires strong problem-solving abilities and in-depth understanding of networking technologies. You'll handle technical escalations, create knowledge base content, and work closely with cross-functional teams to resolve customer issues. The role involves analyzing network configurations, conducting log analysis, and implementing best practices for SD-WAN solutions.

Key technical areas include Linux systems, TCP/IP stack, routing protocols (BGP & OSPF), and network performance optimization. You'll use tools like packet capture analysis, API integration, and MySQL databases. The role offers opportunities to work with cutting-edge SD-WAN technology while contributing to a world-class support organization.

Working hours are Monday through Friday, with occasional weekend or overnight hours and on-call responsibilities. This is an excellent opportunity for experienced network engineers looking to advance their careers in a leading technology company while making a significant impact on customer success.