Technical Support Engineer
Description For Technical Support Engineer
VMware's Technical Account Management Services, part of VMware's Customer Success portfolio, seeks a Technical Support Engineer to help organizations maximize their VMware investments. This role combines technical expertise with customer success, focusing on planning, assessment, and optimization of customer environments. The position involves working with enterprise clients to identify business and IT outcomes, conduct technical assessments, and provide strategic guidance for system optimization. The ideal candidate will have 5+ years of experience in Software/SaaS implementation, strong problem-solving abilities, and excellent communication skills. This role offers the opportunity to work with cutting-edge technologies and directly impact customer success through technical leadership and strategic planning. The position requires expertise in various cloud platforms and certifications like VCP, CKA, ITIL, AWS, Azure, or GCP are advantageous. Based in Taipei, this role offers the chance to work with a global technology leader in the semiconductor and infrastructure software industry.
Responsibilities For Technical Support Engineer
- Planning to identify Customer's business and IT outcomes
- Technology assessment to identify gaps impeding progress
- Solution guidance to develop future state roadmap
- Recommendations to improve efficiency, resiliency, security, and sustainability
- Performance metrics analysis
- Product optimization recommendations and rightsizing guidance
- Periodic peer comparisons of operations and processes
- Monthly touch points to ensure progression toward Customer's goals
- Executive business reviews to report on progress
Requirements For Technical Support Engineer
- 5+ years' experience in Software or SaaS Implementation or on-boarding support
- Good logical thinking and problem-solving skills
- Responsible, proactive and have good communication skills
- Ability to think and work independently
- Good teamwork spirit
- English speaking and writing skills are a must
- Certificates are a plus: VCP, CKA, ITIL, AWS, Azure, GCP
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