Technical Support Engineer

Broadcom, a global technology leader in semiconductor and infrastructure software solutions, is seeking a Technical Support Engineer for their VeloCloud SD-WAN team. This role combines networking expertise with customer support to help elite customers overcome their networking challenges. The position requires in-depth networking and security knowledge to support customers, implement best practices, create knowledge base content, and handle technical escalations.

The role involves working with a globally distributed team of highly competent engineers, focusing on resolving complex technical issues and ensuring customer satisfaction. You'll be responsible for analyzing network configurations, troubleshooting performance issues, and creating technical documentation. The position requires hands-on experience with various networking technologies, including TCP/IP, routing protocols, and WAN optimization.

As a Technical Support Engineer, you'll work full-time from Broadcom's corporate office in Chennai, following a Monday through Friday schedule with occasional weekend or overnight hours and on-call responsibilities. The ideal candidate should have 5+ years of TAC experience, strong Linux skills, and networking expertise. Knowledge of SD-WAN technologies, particularly VeloCloud, is highly valuable.

This opportunity offers the chance to work with cutting-edge networking technologies while being part of a global team. The role combines technical problem-solving with customer service, making it perfect for someone who enjoys both technical challenges and helping others. Broadcom provides an inclusive work environment and values diversity in its workforce.