Technical Support Engineer

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
$71,000 - $125,000
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS
This job posting may no longer be active. You may be interested in these related jobs instead:
R&D Engineer Software

R&D Software Engineer position at Broadcom focusing on developing management applications and tools for storage controllers and network devices, requiring C/C++ and Linux expertise.

Software Development Engineer, Social Marketing

Software Development Engineer role at Amazon's Social Marketing team, building large-scale advertising systems using machine learning and distributed computing.

Software Development Engineer

Senior Software Development Engineer position at PayFort (Amazon) focusing on distributed systems and payment processing technology across the Middle East.

Software Development Engineer, Selling Partner Financial Tech

Software Development Engineer position at Amazon's Selling Partner Financial Tech team, building scalable financial solutions for millions of sellers.

AWS FSx Lustre - SDE II, FSx

AWS FSx Lustre SDE II position focused on building high-performance cloud file systems, offering opportunity to work on cutting-edge storage technology at AWS scale.

Description For Technical Support Engineer

Broadcom, a global technology leader in semiconductor and infrastructure software solutions, is seeking a Technical Support Engineer for their VeloCloud SD-WAN team. This role combines networking expertise with customer support, requiring 5+ years of TAC experience. The position involves resolving complex technical issues, creating knowledge base articles, and working closely with cross-functional teams. The ideal candidate should have strong Linux skills, networking protocol knowledge, and experience with MySQL and APIs. The role offers comprehensive benefits including medical coverage, 401(k) matching, and stock purchase options. Working from a Broadcom office location, you'll join a globally distributed team of highly competent engineers, making this an excellent opportunity for those passionate about networking technologies and customer support.

Last updated 3 months ago

Responsibilities For Technical Support Engineer

  • Resolve customer technical issues and support team operations
  • Work with support engineers, sales engineers, and customers
  • Conduct log analysis and reproduction work
  • Create knowledge articles for global circulation
  • Troubleshoot and resolve complex queries
  • Debug customer environments and resolve network performance issues
  • Reproduce customer reported issues in lab environment
  • Work with development and QA teams

Requirements For Technical Support Engineer

Linux
MySQL
  • Bachelor's degree preferred or equivalent experience
  • 5+ years experience working in Support/Technical Assistance Center (TAC)
  • Linux troubleshooting skills
  • Experience with TCP/IP stack, QoS, WAN optimization
  • Expertise in network topologies and configurations
  • Expertise in dynamic routing protocols (BGP & OSPF)
  • Ability to analyze network traffic and packet captures
  • Experience with JSON, API, and MySQL
  • CCNP or equivalent certification (preferred)
  • VeloCloud SDWAN certifications (preferred)
  • Excellent presentation and communication skills

Benefits For Technical Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Mental Health Assistance
Parental Leave
  • Medical, dental and vision plans
  • 401(K) participation with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Company paid holidays
  • Paid sick leave
  • Vacation time
  • Paid Family Leave

Interested in this job?