Technical Support Engineer
Description For Technical Support Engineer
Broadcom, a global technology leader in semiconductor and infrastructure software solutions, is seeking a Technical Support Engineer for their VeloCloud SD-WAN team. This role combines networking expertise with customer support, requiring 5+ years of TAC experience. The position involves resolving complex technical issues, creating knowledge base articles, and working closely with cross-functional teams. The ideal candidate should have strong Linux skills, networking protocol knowledge, and experience with MySQL and APIs. The role offers comprehensive benefits including medical coverage, 401(k) matching, and stock purchase options. Working from a Broadcom office location, you'll join a globally distributed team of highly competent engineers, making this an excellent opportunity for those passionate about networking technologies and customer support.
Responsibilities For Technical Support Engineer
- Resolve customer technical issues and support team operations
- Work with support engineers, sales engineers, and customers
- Conduct log analysis and reproduction work
- Create knowledge articles for global circulation
- Troubleshoot and resolve complex queries
- Debug customer environments and resolve network performance issues
- Reproduce customer reported issues in lab environment
- Work with development and QA teams
Requirements For Technical Support Engineer
- Bachelor's degree preferred or equivalent experience
- 5+ years experience working in Support/Technical Assistance Center (TAC)
- Linux troubleshooting skills
- Experience with TCP/IP stack, QoS, WAN optimization
- Expertise in network topologies and configurations
- Expertise in dynamic routing protocols (BGP & OSPF)
- Ability to analyze network traffic and packet captures
- Experience with JSON, API, and MySQL
- CCNP or equivalent certification (preferred)
- VeloCloud SDWAN certifications (preferred)
- Excellent presentation and communication skills
Benefits For Technical Support Engineer
- Medical, dental and vision plans
- 401(K) participation with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave
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