Technical Support Engineer

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
$71,000 - $113,000
Security
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cybersecurity

Description For Technical Support Engineer

Broadcom is seeking a Senior Technical Support Engineer for their NSX team, focusing on network virtualization and security platforms. This role is crucial for supporting Broadcom's cloud networking solutions with a software-defined approach. The position involves an 8-week onboarding program with technical and soft-skills training, followed by hands-on experience working with global customers. As a TSE, you'll be responsible for troubleshooting complex networking issues, collaborating with cross-functional teams, and providing expert-level support for Broadcom's global customer base. The role offers comprehensive benefits, competitive compensation, and opportunities for career growth. The ideal candidate should have strong networking expertise, excellent problem-solving abilities, and a passion for continuous learning in cloud and security technologies. This position represents an opportunity to work with cutting-edge technology while making a significant impact on customer success.

Last updated an hour ago

Responsibilities For Technical Support Engineer

  • Engage with global customers via email and virtual collaboration sessions
  • Troubleshoot with customers and reproduce issues in lab environment
  • Document customer interactions and issue resolution steps
  • Partner with internal stakeholders for critical situation resolution
  • Collaborate with senior engineers to troubleshoot complex environments
  • Research issues via internal knowledge base
  • Create and update knowledge base articles
  • Create training material and mentor new team members
  • Maintain positive customer experience
  • Drive global escalations and generate Root Cause Analysis reports

Requirements For Technical Support Engineer

Linux
  • Bachelor's degree or equivalent experience
  • 5+ years related experience
  • Expert knowledge in networking areas
  • Experience with switching and routing protocols
  • Knowledge of network topologies
  • Experience with Linux OS
  • Experience with firewalls and security products
  • Strong customer interaction and problem-solving skills

Benefits For Technical Support Engineer

401k
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Paid holidays
  • Paid sick leave
  • Vacation time
  • Paid Family Leave
  • Annual discretionary bonus
  • Equity awards

Interested in this job?

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