Technical Support Engineer (TSE 5)

Broadcom, a global technology leader in semiconductor and infrastructure software solutions, is seeking a Technical Support Engineer (TSE 5) for their VMware Cloud Foundation (VCF) Division. This role focuses on supporting VMware's flagship product vSphere and related technologies including vSAN, NSX, and Aria. The position requires extensive experience in cloud and virtualization technologies, with responsibilities spanning customer support, technical troubleshooting, and collaboration with global teams.

The role offers a comprehensive development path, starting with intensive training in VMware virtualization technologies and support processes. You'll be handling escalated customer issues, supporting strategic customers, and working closely with engineering teams to resolve complex technical challenges. The position requires night shift work (5 PM to 7 AM IST, including weekends) and is based in Broadcom's Bangalore office.

As a TSE 5, you'll be part of a dynamic team supporting enterprise customers worldwide, requiring strong technical expertise in vSphere, ESXi, and vCenter Server. The role demands excellent problem-solving abilities, strong communication skills, and the capability to work independently while contributing to team success. You'll be responsible for creating technical documentation, conducting root cause analysis, and participating in multi-vendor troubleshooting scenarios.

The position offers competitive compensation, comprehensive benefits, and opportunities for professional growth within a collaborative environment. You'll be working with highly skilled engineers and supported by experienced leadership committed to employee development. This role is ideal for someone passionate about technology, committed to continuous learning, and eager to contribute to a world-class technical support organization.