VCF Support Account Manager (VCF SAM)

The VMware Cloud Foundation (VCF) division at Broadcom is seeking a VCF Support Account Manager to join their Global VCF Support organization. This role is crucial in optimizing and personalizing customer support experiences for enterprise-level VMware Cloud Foundation implementations. The position offers a unique opportunity to work with top-tier, strategic customers across various industries, making a significant impact on customer success and satisfaction.

The ideal candidate will serve as a technical liaison between customers and internal support teams, managing support requests, driving resolution of technical issues, and ensuring maximum platform uptime. They will be responsible for building and maintaining strong relationships with customers and internal stakeholders, leading regular review meetings, and coordinating support engagements both remotely and on-site.

Within the first 6-9 months, the successful candidate will achieve VCP Certification and develop comprehensive knowledge of customer environments, technical architectures, and business use cases. They will be expected to maintain a customer retention rate of 90% or above, identify support request trends, and create action plans as needed.

The role combines technical expertise with customer relationship management, requiring someone who can effectively communicate technical issues and business impacts while driving solutions through various internal teams. The position offers growth opportunities within a collaborative and inclusive team culture that values diversity and open communication.

Working at Broadcom provides access to comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, equity opportunities, and various leave benefits. The company's position as a global technology leader in semiconductor and infrastructure software solutions offers exposure to cutting-edge technology and enterprise-level challenges.