VCF Support Account Manager (VCF SAM)

The VMware Cloud Foundation (VCF) Support Account Manager role at Broadcom is a critical position within the Global VCF Support organization. This role focuses on optimizing customer support experiences for enterprise-level VMware Cloud Foundation implementations. The position offers a unique opportunity to work with top-tier, strategic customers across various industries, making a significant impact on their cloud infrastructure success.

As a VCF SAM, you'll be responsible for managing and enhancing the support experience for premier customers, serving as their primary technical liaison within the support organization. The role requires deep technical knowledge of VMware's cloud infrastructure products and excellent customer relationship management skills. You'll coordinate with multiple internal teams, including Support, Product Engineering, and Account Teams, to ensure optimal resolution of technical issues and maintain high customer satisfaction.

The ideal candidate will have 8+ years of relevant experience, with strong technical background in cloud infrastructure and enterprise software support. You'll need to obtain VCP Certification within the first 6 months and demonstrate expertise in managing complex technical environments. The position offers comprehensive benefits including medical/dental/vision insurance, 401(k) matching, equity awards, and bonus opportunities.

This is an excellent opportunity for experienced professionals looking to work with cutting-edge cloud technology while making a direct impact on customer success. The role combines technical expertise with customer relationship management, offering a challenging and rewarding career path in enterprise cloud support services.