Core Network Operations Engineer

Leading cloud communications company with offices across the United States, Latin America, and Europe, focused on personalizing how people communicate.
$75,000 - $120,000
Site Reliability
Mid-Level Software Engineer
Remote
501 - 1,000 Employees
3+ years of experience
Enterprise SaaS

Description For Core Network Operations Engineer

Broadvoice, a leading cloud communications company with a global presence, is seeking a Core Network Operations Engineer to join their Site Reliability Engineering team. This role is crucial for maintaining and optimizing their VoIP systems and ensuring high system reliability.

The position offers a unique opportunity to work with cutting-edge VoIP technologies while being part of a company that values human connections and technological innovation. The engineer will be responsible for troubleshooting complex systems, implementing monitoring solutions, and collaborating with cross-functional teams to ensure optimal service delivery.

What makes this role particularly attractive is Broadvoice's strong commitment to culture and employee development. The company maintains an active DEI council and provides numerous opportunities for personal and professional growth. The work environment is designed to be supportive and engaging, with a culture team dedicated to ensuring employee success.

The ideal candidate will bring technical expertise in VoIP technologies, strong analytical skills, and a collaborative mindset. They will have the opportunity to work on critical systems that enable global communications while being part of a company that prioritizes both technological excellence and human connections.

Working remotely from Portugal, the role offers flexibility with rotating weekly schedules, comprehensive benefits, and the chance to be part of a company that's actively shaping the future of cloud communications. This position is perfect for someone who wants to combine technical challenges with meaningful impact in a culturally rich, globally-minded organization.

Last updated an hour ago

Responsibilities For Core Network Operations Engineer

  • Identify, troubleshoot, and resolve issues related to voice quality, connectivity, and VoIP-related challenges
  • Implement and manage monitoring, alerting, and tracking systems
  • Work with developers, engineers, and support teams for operational issues resolution
  • Contribute to milestone releases deployment
  • Improve system scalability, service reliability, and platform performance
  • Participate in on-call rotation for incident escalation
  • Provide technical troubleshooting and prepare RCA documentation
  • Collaborate with multiple teams for operational improvements

Requirements For Core Network Operations Engineer

Linux
  • Degree in Computer Science, Software Engineering, Telecommunications, or related field
  • Experience in supporting and troubleshooting UCaaS/CCaaS systems and VoIP technologies
  • In-depth knowledge of VoIP protocols (SIP, SDP, RTP)
  • Experience with signaling analysis tools (Wireshark, sngrep, Homer)
  • Familiarity with scripting and automation tools
  • Strong analytical skills and attention to detail
  • Experience with observability and monitoring tools
  • Ability to manage multiple priorities in fast-paced environment
  • Self-motivated with strong collaboration skills

Benefits For Core Network Operations Engineer

Medical Insurance
  • Paid vacation
  • Paid holidays
  • Comprehensive benefits package

Interested in this job?

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