IT Support Engineer

Broadwick is a multifaceted international company that creates, develops, owns and operates a diverse portfolio of venues, spaces, events and experiences.
DevOps
Mid-Level Software Engineer
In-Person
3+ years of experience
Entertainment

Description For IT Support Engineer

Broadwick is seeking an enthusiastic IT Support Engineer to join their team in London. The role involves providing daily technical support across main and regional offices, assisting with setup and maintenance of workstations, troubleshooting hardware and software issues, and managing user accounts in the Microsoft 365 environment. The ideal candidate will have extensive IT knowledge, experience with iOS systems and Apple products, and the ability to work under pressure. This full-time, permanent position offers room for growth and development as the company enters a period of accelerated growth. Key responsibilities include technical support, team collaboration, and continuous improvement of IT infrastructure. The role requires a self-starter mentality, excellent organizational skills, and a keen interest in technology. Experience with various technologies such as Powershell Scripting, Cisco and Meraki networking, and MDM tools like Kandji would be advantageous. Join Broadwick's tight-knit team of passionate professionals dedicated to creating incredible spaces and experiences in the music, art, and culture sectors.

Last updated 4 months ago

Responsibilities For IT Support Engineer

  • Daily technical support across main and regional offices
  • Setup, configuration, and maintenance of workstations, peripherals, and mobile devices
  • Troubleshoot hardware and software issues on Mac and Windows devices
  • Develop and maintain technical documentation
  • Manage user accounts and permissions in Microsoft 365 environment
  • Implement and enforce security measures
  • Support DNS configurations and website management
  • Use MDM platform (Kandji) to secure and maintain Apple devices
  • Procurement of IT equipment
  • Communicate training needs and participate in personal development

Requirements For IT Support Engineer

Linux
  • Extensive IT knowledge & experience based around iOS systems & Apple products
  • Experience with hardware and software support on PC, Mac, iOS and Android devices
  • Experience in support and implementation of antivirus and security products
  • Working knowledge of collaboration tools (Microsoft Teams, Zoom, video conferencing)
  • Ability to work under pressure to tight deadlines
  • Keen interest in technology
  • Proven record of commitment, competency, and self-motivation
  • Ability to quickly learn and become skilled in new technologies

Interested in this job?

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