IT Support Engineer

A multifaceted international company creating and operating venues, spaces, events and experiences, with a portfolio of venues including Printworks London and Depot Mayfield Manchester.
DevOps
Mid-Level Software Engineer
In-Person
101 - 500 Employees
3+ years of experience
Enterprise SaaS

Description For IT Support Engineer

Broadwick, a dynamic international company headquartered in London, is seeking an IT Support Engineer to join their growing team. The company specializes in creating and operating unique venues and experiences, with notable properties including Printworks London and Depot Mayfield Manchester.

The role reports to the Head of IT and is based in their Canary Wharf office, with occasional travel to various venues across London and the UK. As part of a small but growing IT department, this position offers significant opportunities for professional growth and development during the company's planned expansion phase.

The ideal candidate will be a self-starter with extensive knowledge of iOS systems and Apple products, while also being comfortable with Windows environments. Key responsibilities include providing daily technical support, managing infrastructure, handling security measures, and supporting various technology platforms including Microsoft 365, MDM solutions, and website management.

This is an excellent opportunity for a tech-enthusiastic professional who wants to be part of a company that's redefining spaces and experiences in music, art, and culture. The role offers hands-on experience with diverse technologies and the chance to shape the future of a growing business. The company culture emphasizes innovation, bold thinking, and creating lasting impacts in the cultural landscape.

Working in a tight-knit team of passionate professionals, you'll have the opportunity to contribute to the company's expansion while developing your skills across various technologies. The position requires a blend of technical expertise, problem-solving abilities, and excellent organizational skills, making it ideal for someone who thrives in a dynamic, fast-paced environment.

Last updated 19 days ago

Responsibilities For IT Support Engineer

  • Daily technical support across main and regional offices
  • Setup, configuration, and maintenance of workstations, peripherals, and mobile devices
  • Troubleshoot hardware and software issues on Mac and Windows devices and Microsoft 365 applications
  • Develop and maintain technical documentation and knowledge base articles
  • Manage user accounts, permissions, and security settings within Microsoft 365
  • Implement and enforce security measures to protect company data
  • Support DNS configurations and website management
  • Using Kandji MDM platform to secure and maintain Apple devices
  • Procurement of IT equipment
  • Maintain and improve IT infrastructure, processes, and services

Requirements For IT Support Engineer

Linux
  • Extensive IT knowledge & experience with iOS systems & Apple products
  • Experience with hardware and software support on PC, Mac, iOS and Android devices
  • Experience in antivirus and security products support
  • Knowledge of collaboration tools (Microsoft Teams, Zoom)
  • Ability to work under pressure with high attention to detail
  • Strong time management and flexibility
  • Ability to quickly learn new technologies

Interested in this job?

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