Cloud Support Associate Engineer
Description For Cloud Support Associate Engineer
Canonical, the company behind Ubuntu, is seeking a Cloud Support Associate Engineer to join their global team. This role offers an exciting opportunity for hands-on engineers passionate about Linux and cloud technologies to work with industry experts. You'll be responsible for providing top-tier technical support for the full cloud technical stack, solving complex issues ranging from Cloud environment problems to Linux kernel crashes.
Key responsibilities include:
- Remote work, providing technical support for employees and customers
- Managing support cases from qualification to resolution
- Maintaining SLAs and ensuring high customer satisfaction
- Contributing to and maintaining knowledge base articles
- Prioritizing tasks and continuous learning as products evolve
- Participating in weekend working rotations
The ideal candidate will have:
- A bachelor's degree in a technical field
- Experience with Linux troubleshooting and server administration
- Strong knowledge of cloud computing concepts
- Programming fundamentals in various languages
- Excellent communication skills and ability to work under pressure
Canonical offers a unique work environment with distributed teams, twice-yearly in-person sprints, and a comprehensive benefits package including learning budgets, annual compensation reviews, and travel opportunities.
Join Canonical to be at the forefront of open source technology, challenging yourself to think differently and contribute to groundbreaking projects in AI, IoT, and cloud computing.
Responsibilities For Cloud Support Associate Engineer
- Provide technical support for employees and customers remotely
- Take ownership of new cases via telephone, email, and web
- Handle support cases according to Service Level Agreements (SLAs)
- Contribute to and maintain knowledge base articles
- Draft and distribute technical notices for internal and external communication
- Prioritize work to accomplish important and urgent tasks
- Continuously learn about evolving products and services
- Maintain regular communication with the team
- Identify opportunities to improve service
- Participate in regular weekend working rotation
Requirements For Cloud Support Associate Engineer
- Bachelor's degree in a technical field (Computer Science, MIS, Electrical Engineering, etc.)
- Experience with Linux troubleshooting and server administration
- Strong knowledge of Cloud computing concepts
- Knowledge or basic hands-on experience in 2 or more: Virtualization/Cloud, Containers, Storage technologies, Networking
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Strong written and verbal English communication skills
- Ability to travel
- Background check required
Benefits For Cloud Support Associate Engineer
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
