Desktop Support Engineer

Join Canonical, the company behind Ubuntu, as a Desktop Support Engineer in a role that combines technical expertise with customer support excellence. This position offers a unique opportunity to work with enterprise customers adopting Ubuntu and Open Source on desktop systems. You'll be part of a team providing exceptional technical support and engineering solutions, requiring deep knowledge of Linux systems, hardware, and open-source technologies.

The role demands expertise in Linux desktop environments, applications, authentication, and security, along with strong networking knowledge covering both Ubuntu Desktop and Server. You'll serve as a technical authority, troubleshooting complex issues, contributing code fixes, and maintaining regular communication with customers.

This position is perfect for candidates passionate about open source technologies who thrive in problem-solving under pressure. You'll work with cutting-edge technologies including Snaps, WSL, and various open-source tools, while providing architectural advice and implementing solutions for complex problems.

The ideal candidate combines technical proficiency with strong communication skills, bringing experience in Linux desktop support (particularly Ubuntu or Debian-based distributions), hardware knowledge, and programming capabilities in languages like Python or C. This role offers the opportunity to work with enterprise-level customers while contributing to the open-source community.

Canonical offers a diverse and inclusive workplace, ensuring fair consideration regardless of background or identity. This remote position provides the flexibility to work from anywhere while being part of a global team shaping the future of open-source software.